Warranty Coverage

Before dispatch, our quality inspection team verifies each item for design accuracy, material quality, and durability as shown in product images and descriptions.

Warranty period: Our warranty applies up to the point we hand the parcel to the courier. Once transferred to the carrier, transit risks are handled under the courier’s responsibility and insurance.

If You Receive a Damaged Item

While rare, damage can occur in transit. If you receive a defective or damaged item on delivery, this is treated as a courier issue. We’ll help you navigate the courier claim and push for a quick resolution.

How to File a Courier Claim

Replacement & Shipment Insurance

We insure shipments with the courier. After we receive the courier complaint reference and verify the case, we take up the matter with the carrier. If the outcome supports the claim, we will send you a new replacement item.

Related Policies

For more details about returns and exchanges, please review our Returns & Exchange Policy.