A quick and brief introduction of our warranty policies is discussed on this page. We have arranged the below things for your ease so you may not get the wrong impression in the near future while using our site or services.
Warranty of products
When we dispatch a product, we make sure it meets our standards and has the necessary quality and durability as shown in the Pictures. We have a team of professionals (quality inspection officers) to make sure your parcel has the same design and turns out to be the same as in the description. Our warranty voids when we deliver the product to the courier. But if in case you receive an item that is defected, it is entirely due to the courier’s fault, and we won’t be responsible for that.
If such a case happens, which is very unlikely to happen, you are required to send us detail pictures of the damage to that item. And then complain with DHL/FedEx (giving them your tracking number). After you’ve received the complaint reference number, pass that to us, and we will handle the rest. We will contact the courier service involved in carrying out your order’s delivery and handle the matter with them. If the outcome is as expected, we will send you a NEW item. We always ensure each order with the courier company.
Please keep in mind not to become impatient or tense, if such a case happens. We are here to take care of your order, and we always try our best to compensate the customer.
Please read our Returns and Exchange Policy for more details.
