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Warranty Of Products
RIMFORMER WARRANTY OF PRODUCTS
A quick overview of our warranty practices — arranged for clarity so you don't get the wrong impression while using our site or services.
Warranty Coverage
Before dispatch, our quality inspection team verifies each item for design accuracy, material quality, and durability as shown in product images and descriptions.
Warranty period: Our warranty applies up to the point we hand the parcel to the courier. Once transferred to the carrier, transit risks are handled under the courier's responsibility and insurance.
We ship only after items pass inspection. Proofs and packaging checks are part of every dispatch.
If You Receive a Damaged Item
While rare, damage can occur in transit. If you receive a defective or damaged item on delivery, this is treated as a courier issue. We'll help you navigate the courier claim and push for a quick resolution.
How to File a Courier Claim
Document the damage
Take clear photos of the item, inner packaging, and outer carton/label.
Locate your tracking number
You'll find it in your dispatch email or on the shipping label.
File a complaint with the carrier
Open a claim with DHL/FedEx (or the delivering carrier) using your tracking number.
Share the claim reference
Email the claim ID and photos to info@rimformer.com. We'll handle the liaison with the courier.
Replacement & Shipment Insurance
We insure shipments with the courier. After we receive the courier complaint reference and verify the case, we take up the matter with the carrier. If the outcome supports the claim, we will send you a new replacement item.
Please don't worry — we'll assist throughout and work to resolve the issue quickly.
Related Policies
For more details about returns and exchanges, please review our Returns & Exchange Policy.