Overview

Customers can explore the services below to get the most out of Rimformer. If anything is unclear, we’re here to help.

How safe is my order with Rimformer?

We safeguard your personal information with secure encryption. Your credentials are never disclosed to third parties.

Payment options

We accept payments via secure processors (including card payments). For PayPal pricing, please ask and we’ll email a PayPal invoice.

Prices

All prices on the site are in USD and correct at the time shown. We reserve the right to change prices without prior notice.

Inland TAX/VAT

No additional TAX/VAT is added to our listed prices. Import Duty, VAT, or Inland Taxes (if applicable) are not included and are payable by the buyer.

Order confirmation

We send a confirmation email after each order is placed. If you don’t receive one, please contact us.

Shipping & Delivery

Where do you ship and what are the charges?

• We ship worldwide to the address you provide, using tracked services.
• Shipping charges appear at checkout when you add items to your cart.
• You can also email us for a quote: info@rimformer.com.

Where are orders dispatched from?

We use express tracked services and dispatch from multiple locations depending on stock availability, including the UK, USA, China, and Pakistan.

What if I don’t receive my order?

Contact us immediately with your order number and we’ll resolve the issue promptly.

What if I’m not in when you deliver?

Our courier will leave a card with instructions on how to receive your order.

Returns, Refunds & Replacements

For complete details about returns, exchanges, and disputed items, please see our Returns & Exchange policy page.

My Account

How can I remove my credit card information?

We do not store credit card details. You won’t need card information for registration.

What if I forgot my account number or password?

Contact us and we’ll send password reset instructions to your registered email.

Promotions

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